Eva was great and easy to work with. I booked our trip the day before we were supposed to leave. She was very accommodating, was easy to get in touch with via cell phone, email and text. The location is convenient to the 6 line, Central Park and the East River. There is a grocery store right across the street. It is small, but was the perfect size for a family of 4. There are windows in every room so plenty of light, but don't expect a view; everything looks out onto neighboring walls. At first I was a bit disappointed at this; it turned out to be a blessing. The unit is extremely quiet. Also after a full day of the hustle, bustle and overstimulation of the city, it was nice to come back to a quiet space and unwind before throwing ourselves back into the mix the next day. We are a young family with 2 children aged 2 and 3. I would highly recommend this property or another of Evas.