The staff are very considerate and patient - check on arrival, flexible to meet someone on arrival. There is not a 24/7 concierge but a number to call and it felt safe. It was as advertised.
You can hear the quiet murmur of other guests but it was not intolerable and I was out a lot.
The room was large and had everything you needed.
The location is good, places to eat, can walk to other places within 30 minutes, more residential but bumped into a crew filming a hit TV show set.
The free breakfast is really helpful and I went for my first yoga class during my stay.
A good balance between an air bnb and a hotel so I felt more at home in a big city like NYC.