I booked this apartment for my two adult children to meet up in New York. John replied to my booking promptly with clear, easy to follow instructions on payment and contact. My two children loved everything about the apartment- really easy to get to from the airport, kitchen was so well set up with everything they needed. The furniture and bedding were sooo comfy. They arrived on block party day and were made to feel like part of the street with a welcoming plate (huge) of food and advice on good places to eat, good bars etc. John and Kim were very nice and helpful. The kids thought Mum had done well in booking this apartment!