I am the person that oversees the Home and keeps it clean and I felt I should say something on my Owner's behalf. This was an unfortunate situation (the below response). I had planned to go away that weekend and am actually the one that usually cleans and takes care of the home. I had asked another cleaning service to handle it for this weekend. The cleaning service went to the house but never cleaned the house. When the women arrived they were very upset and called my Owner immediately. I was on my way to Maryland and I had to turn around and come back to Brigantine because they were looking for hotels. When I got to the house I was so appalled that it didn't even looked like the floors were swept the kitchen floor was dirty everything was dirty. I stayed and cleaned the house while the guests went out to eat. It took me 3 to 4 hours to get it cleaned. I worked as fast as I could and cleaned the best I could and when I left they were very impressed with the difference in the house as they has told me. Infact, they decided to stay. Also, the next day I went to the bakery and dropped off a cake as I knew it was thier mother's birthday. They were very happy and seemed much better.
I have never, in all the years I have been taken care of this house had a situation where I hired another cleaning service and they just didn't clean. It was so shocking and I told that cleaning service I would never use them again. The summer before, we had not one complaint so this was the first real complaint I had in a while. I tried my best to make it right and make the guests feel comfortable and to show them the best customer service I knew how and they seemed very appreciative. I want to add that this house is not overpirced. In Brigantine it is very difficult to fine a home that can accomdate over 14 to 16 people and to find a house that has it's own private pool is very difficult (and hottub). Infact, I know of other homes completely booked in the summer that have pools. There are maybe 5 that I am aware of. So, having a private pool in itself is a real amenity. I just wanted to add the Owners of this property are very caring if someone calls and they handle whatever the problem may arise and they go out of their way to accomdate their renters. As I know from years of hand on service. Thanks for your time to read this reponse as a prospective tenant. I hope to see you in Brigantine enjoying the pool and the beach..