We had a wonderful experience in this unit at the Grand Sierra Resort. The unit is clean and comfortable, the butler's pantry is nice to have, the refrigerator is a good size and was very quiet at night. The unit is on the 19th floor and the views are excellent, especially at dawn and dusk. A nice surprise was the elevators -- with express elevators to the 17th floor and higher, it was almost like having our own elevator, usually with very little wait. The resort itself has everything you could want under one roof. And dealing with Ken and Tracy was a real pleasure, everything went very smoothly. All in all, a great experience.