This was our first VRBO experience and our first trip to Traverse City, so we were a little nervous about it all . . . but it was awesome! From the start -- when I emailed Bob to see if we could bring our noisy blender -- to the finish -- when I wondered about our deposit refund, the owners were responsive, kind, and helpful. The listing description is spot on. The studio apartment was clean, well-appointed and so cool. The owners prepared a 3-ring binder with all kinds of recommendations for restaurants, sights to see, and a history of their property. Top-notch customer service. They even invited us to tour the house before we left. One really impressive thing? Bob asked if we had any suggestions and we had a couple little ones about the bathroom fan (so quiet we weren't sure it was turned on) and what can guests put in the recycle. By the time we returned home Sunday night, Bob had sent us an email with photos of the labels to clarify our questions for future guests. It's so refreshing to know that others listen! So, yes, we would highly recommend this to a friend or relative. Loved being within walking distance to awesome restaurants and seeing the view of the bay. I'm not sure when we'll be able to return to TC, but if/when we do, we'll be back here.