I had decided to take a last minute vacation with my family less than 24 hours before my arrival time. I sent an e-mail to the owner and he was super quick to respond. He also responded very quickly while were there with a quick question. His customer service is GREAT! The house was just the right size, clean, well equipped and at a great location! The neighborhood of Glenn Shores is absolutely beautiful, the beach is great and the neighbors are friendly. There is also a good mix of renters and owners. Also a quick drive to Saugatuck and other area attractions. We had a great time, thanks Rod for sharing your house with us!