I rented this place with a number of me and my wife's couple friends this past weekend. The trip didn't start off well, because it had slipped the property manager's mind that we were arriving on the day that we did. We contacted Jorge immediately and let him know that the place was dirty. In a matter of 20 minutes he contacted his cleaning staff and offered to refund us one night's stay! Jorge completely owned up to his mistake and provided excellent customer service! He did an incredible job making sure we felt at home and that we were being taken care of.
The property itself was exactly how Jorge had described it. There were enough rooms to fit 12 people and a small child.
By the end of the trip I let Jorge know how I felt about the property and provided another refund of half the cleaning cost because he wanted us to know he cared deeply about our experience.
I would definitely recommend renting property from Jorge in the future. He made a mistake and completely owned up to it. He made sure we were taken care of the rest of the trip.