We traveled with our 2 children (then 7 & 4) and our babysitter. It was the first time since we had kids, that a vacation felt like a real relaxed vacation. The apartment and the whole complex were amazing.
The security was very strict, and we always felt safe.
There were 3 different pools and we enjoyed them all, especially the one at the Casa Club. Their home made Limeade was out of this world!
The Casa Club had a trampoline as well and my kids went crazy.
The apartment itself was very nice and well maintained. Nice decor, comfortable bed and couch, clean bathrooms. Like in the listing.
There was a washer/dryer which was a huge help.
The apartment came with a cell phone, and it was greatly appreciated.
Cristina, the owner, was always available to us, even very late at night.
The complex was in the Hotel Zone, so we were able to take advantage of the mall nearby, public transportation, and we were able to book our touristic stuff near by, etc.
The bus was right outside the front gate, and we took it to go everywhere (grocery shopping, beach, restaurants, etc)
There was one of those plastic shopping cart, which we used it when grocery shopping and when going to the beach. Very convenient.
My only complaints: if you have small children, the apt itself is really far from the front gate. If you have a car, no problem. But if you don't (like us), it was really hard on the kids to have to walk the distance between the apt building and finally the entrance of the complex. Especially under the hot sun.
But this problem could be easily fixed if Cristina purchased kickboards/scooters for the children (and even adults!) or maybe bicycles, that we could leave near the front gate (I saw a bike parking area there) with a lock.
Another complaint we had was the key card to enter/go out of the complex. The key card wasn't working half of the time for some reason, and there was only one. There will be times where I would go shopping at the mall by myself, and my husband would go somewhere else. We had to really organize ourselves and not forget to leave our names with the security guards before going out, otherwise we couldn't get back in.
But these 2 complaints won't prevent me from renting again. I would definitely rent again and recommend this to others.