Phenomenal aspects of the vacation: The staff was A-1! Chicho, Antonio, Cony & cooks were superstars! The staff was scheduled to work 8-8 but arrived early 1 day to accommodate us & stayed late every night without assessing an overtime charge. The villa was fantastic, beautiful & well maintained. The staff arranged transportation to & from our requested destinations. The food was delicious & met our theme party criteria.
Challenging aspects of the vacation: The Villa is situated on a massive Hill- We had 10-12 elderly and/or physically challenged guests- The elevator didn't work for the entire stay. This information was not previously disclosed & people were severely affected by it.
In Puerto Vallarta, you're required to put all soiled toilet paper in your trash can. Not as traumatic as the elevator, but it would be nice to know in advance. All Villa websites list full size beds as queens. That is a little deceiving. Minor issues- hot water, locks, fans, etc. Handled immediately