I received a call and had a wonderful conversation with the owner J. He expressed his concerns about my experience at his condo. I can honestly say if I had contacted him directly via email or telephone, my experience would have been better and handled properly. I want to say again, his place is beautiful and I would stay again. He appreciated my feedback and expressed his apologies which I gladly accept because that is how true customer service is handled. Thank you J. and I look forward to renting your condo in the near future.