My husband & I took our 3 teenage boys to Washington D.C. for the first time & this place fit our needs perfectly. Everyone had a place to sleep & there was no waiting in line for the bathroom. The apartment was very clean & well stocked with all the necessities. The neighborhood was very quiet, but a little too far from the metro to feel safe walking after dark. We ended up driving to the metro station & paying the $4.50 to park for the day. The shopping center across the street really does have everything you need from groceries to autoparts. We never needed to contact the owners. The instructions they provided were very clear & easy to follow. My boys loved that they could spread out & I liked the ability to make a meal to save money & do laundry (which I did). My only complaint would be the bed in the master bedroom is too soft, but this could just be my preference. To me it felt saggy, but my husband was fine. Either way, my guys are already asking to come back!