We arrived from Paris on an overnight train where A/C hadn't worked well and me and my two kids were pretty tired and hot. Pietro meet us at the station and was a welcome sight. He walked us to the flat and as we were close to the prior tenants check out he bought us coffee to ensure they had departed. Even though it wasn't made up yet he checked us in and let us leave our luggage. We were able to go get lunch, do some shopping, and then return to it very clean and tidy. It is obvious he takes pride in the unit and making sure his guests are happy. Pietro gave us very detailed information of the area and helped us be aware of places we probably wouldn't have discovered. We definitely enjoyed our stay.