Hello Simonetta, I will try & answer your questionnaire to improve your service. Welcome staff The welcome staff were polite & friendly & walked us through both apartments showing us how things worked & where everything was. They spent time with us to ensure we were happy with things. Property Our villa, was spacious, airy, large & clean with fantastic views over Ravello that couldn't be beaten anywhere. The furniture was modern & comfortable. Facilities Good facilities in the villa, very pleased. Services Good services on offer to us. A couple of small things went wrong with the apartment, Michel & Eugenia were there straight away to sort the problem out. Michel returned with a plumber when he couldn't mend the problem himself. Customer care. Excellent customer care especailly Michel & Eugenia. Hope the above helps, please contact me if you need anything more. Sarah.