I just returned from a 2 week stay with my 2 sisters at the luxury Gambero apartment. The apartment was even more wonderful than depicted in the website and the customer service we received from Roberta was better than one would expect from a five star hotel! Even before arriving we were impressed with the warm and efficient help from Roberta. She responded to any and all emails quickly, sometimes within the hour, and always within the same day. She even took the time to help us plan our itinerary. Her efficiency and kindness were especially appreciated when our various incoming flights were delayed because of snowstorms in NE USA. She graciously and patiently was available via internet and telephone to change, then cancel, then reschedule the ground transport we had arranged with her. She continued to be available and helpful during our entire stay.
She maintains a standard in the apartment one only expects in a fine hotel. It is immaculate, beautifully appointed with wonderful art work throughout; had a computer and printer for our use besides the WiFi; all 3 beds were comfortable with firm, quality mattresses and feather pillows. (To our surprise even the pull out bed had a good mattress.) The apartment feels even more spacious than the photos indicate, with large windows overlooking the pedestrian walking street. Once we put our clothes away in the ample closets and drawers, we felt at home. We were also pleasantly surprised to find that once a week cleaning with change of linens was included in the rental, at no extra cost.
The apartment exceeded our expectations. And Roberta showed such integrity, professionalism, and generosity that we would now gladly rent any apartment she represented! Than You, Roberta! Thank You, Gambero apartment!