This was my first experience using VRBO, and it really was quite easy. As others have mentioned, the owner Angie was great to work with. She returned calls and emails, and everything was ready for us when we checked in. The villa is tastefully decorated, and everything was in perfect working order. We needed some serious relaxing time, and we definitely got it here. We have stayed in this particular villa complex twice before, but both times we had booked through Eagle Ridge itself. This unit was definitely better, and it cost less too. A total winner.