My husband and I stayed in the townhouse for a last minute weekend getaway. I had no trouble getting in touch with Abby by phone or by email with my questions and she always got right back to me. The townhouse was very clean and well kept. It has a great view of the pond and a nice path to take a stroll along the golf course. It had everything we needed including shampoo! We didn't visit the clubhouse so I can't comment on the pool, but I'm sure it was very nice too. It was a quick drive to the shops in Galena. We will definitely stay here the next time we plan a trip to Galena.