Alvin was extremely easy to work with and very patient with me since I changed my dates a couple of times. The condo was in excellent condition, and the view was beautiful from the balcony. The only reason I gave it 4 stars was because the pool was closed 7 out of 9 days of our stay. My husband would have utilized the pool practically every day of our vacation if he could have. I know this is a private condo, not rented out by the Waikiki Banyan, but the staff of the hotel were some of the most uncooperative and unfriendly staff that I have ever seen. We wanted to buy some stamps, and since we weren't staying in their hotel, they wouldn't sell them to us. Also, they let us know not to use the post office drop box if we weren't staying in their hotel. Obviously that was ridiculous and we used the drop box anyway. We had a great time in Waikiki and would stay at the condo again.