I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was adequately helpful.
Overall, I recommend this vacation rental.
Our stay at Turtle Bay was great, we loved the comfort of the condo, plenty of room for our family of 5. The kitchen was well stocked for cooking and the outdoor patios were a big plus. The house has good cross ventilation when the windows are opened up. The place had a great Hawaiian feel. It is about a 10 minute (beautiful) walk to the resort beach at Turtle Bay which is a lovely beach with grass, trees, bathrooms, snack shack, rental place for beach gear and hotel restaurants. Only two small draw backs, 1) the directions for getting your keys are poorly written and confusing, the rental company should really fix this. We drove to their office for the keys on a Saturday afternoon assuming they were open, only after re-reading the too long instructions three times did we see a number to call. We called and were let in, our keys were already inside the condo. The company should start the email giving the hours of the office and stating clearly that anyone arriving outside those hours should go directly to the gate and let themselves in. 2) the master bedroom's mattress was like a marshmallow, very soft so if you have any back issues I would NOT recommend.
Manager responded on 8/13/2014:
All appropriate information for check in is given to every guest through e-mail.