We very much enjoyed our stay at Palazzo Di Acqua. The location was good and in a safe area. The owners were available to assist if required but really we didn't need them as the unit was well equipped. They did take the time to check in with us to see if we needed anything and they were most helpful in the booking process to answer any questions that you may have. There was obviously a lot of attention to detail in the re-finishing of this unit and the quality of the work was excellent. There are two kitchens, one on the lower floor and another on the main floor. We enjoyed all the different levels of the unit and the roof top patio was awesome. The 500 year history of the building is impressive and it was nice to be a part of this. We enjoyed the people around the complex and there are groceries and drinks within easy walking distance of the building.
We also enjoyed Rethymno which is a 5-10 minute drive below this unit and we spent several afternoons at the local beach. We also found Rethymno to be a good central location to travel to the many various locations around Crete. You will need a car... their car rental recommendation was good. You will do some driving on this island if you are into seeing things. It's a beautiful island and worth taking the time to explore. We often felt like the air was so clear it was like being in High Definition. There are some stairs in this unit so be prepared for this, the only constructive comments I would make is that we were not used to the lack of shower curtains, though it was a good exercise for us to conserve water. Also we were not used to a cool hot tub but I gather that is the norm in Greece as electricity is expensive. We found the elaborate TV and sound system a bit complicated to operate so we didn't really use it but it was nice to play cards, talk and just enjoy each others company. Crete is a beautiful island, the people are friendly, the food is good and the wine is excellent. I would have no hesitation recommending this location or it's owners....Enjoy!