The Urban Retreat was a truly great house to stay. It was conveniently located near family for us. There is an awesome coffee shop located only a couple of blocks away. After booking this house, the automatic emails are plentiful, but personal contact is limited. Upon arrival, after several attempts of trying to unlock the front door of the house, it was discovered that you need to pull the door forward while turning the key at the same time to successfully open it. The emergency phone # that is provided is not 24/7. As stated in a prior review, having non skid rugs located throughout the house, especially outside the showers, would be a helpful safety feature. All in all, the house is described accurately and is very nice. I would recommend to others.