Ming was very helpful anytime we had a question. We booked the house then needed to change the dates. She was extremely flexible. Our stay was for ten days. We arrived at the end of one week, stayed the next week, and stayed three days into the third week. We came across an owner that wasn't willing to rent to us because most renters come in on the weekend, and it could be lost income for their rental by staying until a Tuesday. Each time we emailed Ming, she replied very quickly. The cable was being changed from analog to digital during our stay. She notified us before the trip to make sure it was okay that management would be there with the cable company or she could reschedule the service. The house is very nice and close to all the attractions. The binder on the kitchen counter was very helpful. We received our security deposit about two days after our return home.