This house is a very good rental for vacations......spacious and the lay out is excellent! We had only one problem and it could've been critical.....but we worked through it. We arrived on a Saturday afternoon and we could not get the main TV working. I called the Denver number and was advised to call Mr. Uno who does the weekend/night maintenance. I called him twice and left my number....but no one called me back. Our grandchildren came the next day and fixed the TV.....but no one ever called us back. When we arrived home, there was a message left on our home phone from maintenance. If it had been an emergency.....not sure what we would've done! Also, we paid to have the pool heated and it was still very cold! Other than that, the house was great!