When I heard of VBRO I was skeptical, to say the least. The impressive web site brought me back to this home again and again. I finally sent a generic inquiry, and was surprised and pleased to receive a timely reply from Ann that answered my many questions. This went on for some period of time, and Ann was always promt and polite when responding. Once I decided to rent the house Ann was very helpful and explained everything thoroughly. The initial deposit and ultimate rental payment were promptly accounted for. When we finally arrived in Florida we were thrilled with the house, better than advertised. A problem with the pool was promptly repaired after an email to Ann. We loved the pool and spa, watching the sandhill cranes walk right up and watch us watching them. We would return again in a heartbeat. When we arrived back home, our deposit was promptly returned to us. Ann and Gary were good "hosts" and we hope to return soon to see all we missed.