I was satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was very unhelpful.
Overall, I do not recommend this vacation rental.
First the condo; needs a tea kettle, some kitchen utensil upgrades and the main tv/ cable setup was poor in quality and selection. In general, a very nice unit, well located and an overall good value.
The reservation process is questionable in our opinion. When we picked up the keys we were reminded that we had three days to decide if we wanted to rebook for next year. We indicated that we intended to re-book once we had settled in and checked out the property properly and concluded with "we'll be back in the morning to sign the paperwork for next year." The representative accepted our undertaking and wished us a good day. When I arrived at the office the next morning (day 2 of the supposed 3 day re-booking window) I was told the unit had already been booked.
My agent apologized profusely and I do not hold her personally accountable for this turn of events. She did try to have the conflicting booking cancelled and our offer for next year honoured but the manager ultimately refused to overturn his initial decision. When I attempted to contact the manager later that day he was suddenly unavailable once I identified who was calling. In short the manager would not take my call.
I suspect that a review of the paperwork would find that the agency had left itself room to act as I have described above however I would not want an agency to do business on my behalf in such a manner.
Manager responded on 5/6/2014:
Thank you for your review but you are incorrect on your assumption that the manager was too busy to speak with you. You did not leave a number to contact you back and only called once. We do not make it a practice to cancel an existing reservation unless both parties agree to it. The other party did not so I am not sure what new answer you would hope to find by speaking with the manager. We do not guarantee that a condo will be available for the following year (and it clearly states that on your confirmation) as guests book in advance and online. In fact, the guests that booked this condo for 2015 were there 4 years in a row prior to your one year last year and this year so as you can understand, fairness is up for interpretation. We are sorry you did not have a tea pot upon arrival and would h