We searched MANY condos on VRBO. After digesting many options, we narrowed the list down to about three units in the Madeira Beach area. After making a call to Colleen, that was enough to confirm we found the right place ! She answered my questions very well and put me at ease about the whole process which was new to us (rental contract, deposits, total costs, etc.) This was our first experience staying in a condo unit, and first time with VRBO and happy to say it was a great experience. The unit is exactly as it was portrayed in the pictures. It was very clean, and had everything we needed. There were even beach chairs, umbrella, etc. provided. We never met the owners in person, but did speak on the phone several times. Colleen was extremely friendly, more than accommodating and provided great information on the area restaurants and things to do in the area. Check in was easy and convenient. This trip, unlike past vacations, with our kids, was just for the wife and I this time. So it was about relaxing, enjoying the gulf views from the balcony as well as directly on the beach, and lots of great seafood !!. The pool and spa area was great. Just the right size, and kept clean. The ONLY reason I couldn't give 5 stars was for a very minor issue (probably outside of owners control), but we had some neighbors in the unit across hall that liked their music a little loud for our liking. Luckily that was only for the first few nights and didn't go too late. Really not a big deal and was the only VERY minor drawback. We will definitely be back to this unit on future trips !!