We stayed in this particular villa a few years ago when it had another owner so we knew the villa and area well. Hampton Lakes is a lovely, quiet estate of villas and this particular one met all our expectations. We like that it is close to I4 and although most days involved a road trip of some kind we just accepted that it was part of our holiday. The villa is close to a reasonably sized Publix supermarket and a very large Walmart about 5 miles away for everything you could possibly need, though quality at Publix is slightly better especially the freshly cooked chicken tenders! The villa is well equipped, clean and well maintained with everything required for self catering. The games room has a wide range of activities for all the family. The villa was much bigger than our party of six needed but we loved the space and the huge decked area and ample outdoor furniture is more than enough for at least two families. We also liked the fact that three of the five bedrooms have en-suites so lots of privacy too. Free high speed wi-fi and free local and international calls were an added bonus. The booking, payment and security bond refund process was all straight forward, no problems at all and contact with the owner was efficient and friendly. A personalised card to welcome us to the villa was a lovely touch by the management company. We didn't really have any real contact with the management company other than a couple of visits to the villa for routine maintenance so cannot really comment on the customer service but I suppose the fact we didn't have to contact them demonstrates the fact that we had no issues whatsoever. We would definitely recommend the villa to other guests and plan to return again ourselves in the future. We visited all the most common parks including Seaworld, Busch Gardens, Universal, Islands of Adventure and Disney ( only the girls though!) as we have been to Orlando several times before. We have been to most of the parks so this time only focused on our favourites. Best restaurants we visited include Texas de Brazil (fab salad bar and beef/lamb/pork), Bahama Breeze (brill onion rings, burgers and bahamarita), Cafe D'Antonio (in Celebration - must visit) and the Cheesecake Factory (fruity raspberry martini, delicious pulled pork and magically stunning lemon and raspberry cheesecake). Villa not too far from Premium Outlets on Vineyard Avenue - fab shopping! Orlando can be as relaxing or busy as you wish and this villa is the perfect base.