This was our first family road trip. Anne made planning a breeze. She answered all of our questions and provided detailed directions for shops around the neighborhood. This made shopping for groceries painless. The house fit 10 people comfortably. Spacious and well kept. The kids enjoyed swimming in the pool every morning while the adults had breakfast and watched the ducks and ibis that strolled by the pond. The first day we were there we noticed the pool was not heated. Within 30 minutes of us calling the management company, the issue was fixed. The game room gave for evening entertainment and I didn't have to hear the kids complain they were bored. The house is 20 minutes from disney which was great. We didn't want to drive a long distance after driving from NY to FL. The neighborhood is quiet and relaxing and surrounded by stores to suit every need. We will definitely stay here again.