We got immediate response form them when we contacted them to arrange the rental. We found a very clean building, welcoming staff. We were given plenty of information about arrival times and late arrival procedures. We could park our rental car in a lower level of the building ands there was an elevator up to the ground level. And another elevator to the room on the 6th. floor. The hallway was clean and freshly painted. The room itself was supposed to be a 3 bedroom but we only needed a 2 so the 3rd was locked off.The rooms were clean and neat. The beds were comfortable and the air conditioner worked well. They provided complementary items in the bathrooms ( soap shampoo, etc) and the kitchen( soap, coffee, filters etc, ) also laundry detergent, bottled water. We stayed 2 days over a weekend so had little contact with the management. We were given specific instructions for early checkout.A notebook in the room contained much information about the apt.and area of Coral Gables. Everything worked as it should. With in a block or so is a large supermarket and there are restaurants also. A Publix Market is close but a little hard to identify from the street. The area seemed relatively safe and the location is good for access to Miami center, and Miami Beach( Within 20-30 minutes) A good GPS is necessary for driving in the Miami area.We would stay there again.