This was our first experience at Playa Turquesa and we will never stay anywhere else. From start to finish Liz was amazing. When we were exploring options for rentals Liz replied almost immediately. She provided all the information we asked for in a very timely manner and the pictures provided accurately represented the space. Liz has a private transport for her units waiting at the airport upon arrival. The driver, Alex, is wonderful. We stopped at the local grocery store on the way to the complex and he was adamant to take all the time we needed. Once we arrived to the complex we were met with an extremely warm welcome from Liz and Alex helped us get all of our luggage and groceries up to the unit. The complex is very clean and the staff and security guards are all very nice. Liz came up with us to help us get settled. She walked us through the unit (which was immaculate) and ran through the local shops and restaurants so we had a good idea of our options. The unit is the perfect size for a couple, it had everything we needed and the outdoor living space is great. There are screens on all the windows which is not something you think of as a luxury until you have stayed in a unit that doesn't have them. The unit we stayed in is also on the side of the complex that has a constant breeze which kept us from using the air conditioning for almost the entire stay. We truly enjoyed every second of our stay in Punta Cana and part of that is owed to Liz and Sylvi for taking such good care of their units and guests. By the time we left we felt like family and look forward to spending more time in Punta Cana in the future.