From the beginning of our vacation, service was excellent. We were picked up from the airport and welcomed with warmness and the utmost attention. Check-in process was quick and pain free. Then rooms were spacious and clean and requests for things that we needed were handled very fast. Within hours of us being there the VIP service personnel greeted us in our rooms giving us a full run down of how the resort operates and pertinent information. After a quick tour of the resort, we were left to our own desires. Every so often the VIP service would check on us and see if we needed something. Keep in mind that each day you have make dinner reservations at any of the 3 restaurants on the resorts all of which were delicious. An added bonus is that since it was my birthday, the staff was gracious enough to bring out 2 cakes and sing in celebration. Even setting up excursions was a breeze. We met with a guy named Julio who went through and booked on excursions that we'd soon enjoy. Nighttime entertainment was also great as well; one night there was even a fire show that the staff put on. During the day even just lying out on beach we were greeted by a server eager to get us anything we needed. The resort is very safe and secure, not only is there a gate in the entrance but security patrolling all day to make sure everything is ok. Overall the resort is a very nice intimate space where you can just relax and have a good time.
Working with Bob and Leslie was certainly a pleasure. They made sure we had all of the information we needed and answered all of questions we had (even the silly ones...ha ha). We would definitely work with them in the future and look forward to doing so.