Petra is professional, friendly and easy to work with. She reaponds quickly and has solid answers to questions. We also truly appreciated Vladimir (transfer service from airport) - our flight was delayed and he and Petra adjusted our pick up time with no difficulty. The apartment was perfectly located - easy to walk or ride the tram to our intended places of interest, but far enough away to provide a quiet hideaway. The courtyard is quiet and lovely. Inside the apartment has everything we desired. The bed and linens are truly comfortable, the kitchen is fully ready for meal preparation, the bathroom is spacious and warm. We used the washing machines (clothes and dish) and they worked perfectly. Internet/wifi is slooooow and unreliable, but we were not concerned about this. The furniture is delightfully comfortable and the apartment decore is warm. I feel it is impossible to describe how pleased we are that we rented this apartment. It is simply perfect and lovely.