Our stat at Monique's apartment was truly fabulous. This was by far the most positive holiday experience I have ever had.
In terms of guest relations, Monique went above and beyond in dealing with us. She went to so much effort by calling us in Australia, emailing, and answering any questions we had both before, during and after our stay. She put in every measure to ensure we had the best time possible - even buying a beer can chicken roaster to give us the quintessential American experience! She was in constant contact with my mother also who especially loves a good email chat and there were staff on ground to manage any day-to-day affairs with the condo. Monique also went above and beyond to look after my mum who was left stranded after witnessing a terrible transport accident. With all us kids having left Aspen already, she was my mum’s only point of contact. We were truly touched by the empathy she showed and despite not having met in person, we left feeling like friends.
In terms of the actual apartment, it is amazingly appointed with top quality finishings and a very homely welcoming feel. I couldn't think of anything better after a hard day's skiing that sitting by that fire with a glass of wine, watching the last skiers come down the mountain. The kitchen has fantastic modern appliances with all the treats of a master home. The furnishings are both sophisticated and welcoming at the same time and the open plan living makes for a very social relaxed time.
I would recommend in a heartbeat staying at this place. Over the past 20 years I have stayed at many of Aspen's well known hotel/condos and even still, the level of personalised service, comfort and familiarity you receive by Monique and her condo is unmatched. I can’t wait to go back.
Monique – we had a fabulous time and again, many heartfelt thanks. It was amazing.
Emma Ward (and Joanie, Tiffany, Josh and Rich)