We had an early morning overseas arrival and the property manager was most helpful in getting us in right away. Much appreciated after 14 hours of travel. The apartment does not disappoint. Fantastic kitchen--walked up to the Lider Express to buy groceries and enjoyed many meals in. So much room, such nice views! We were a little hot at night and couldn't find a thermastat--but, we didn't ask so there may have been a system somewhere. We could've used a couple of fans. The dryer cycle is much longer than the US so if you plan to wash do so the day before you leave. This is one of the comfortable and pleasant places we've rented. Advice to English speakers--English is barely spoken. Knowing a few Spanish words is helpful. People got a good natured laugh at my sad attempts at Spanish but it always seemed like making an effort was much appreciated. Enjoy the lovely tree lined streets of Santiago!