The property owner Carlos is a gracious and patient man. Our Quest for the perfect vacation started in 10/2013, we decided on San Juan but after speaking with multiple hotels, and private estates, no one came close to the customer service that Carlos gave us!!! He called us instead on bombarding us with emails, his philosophy is that people are starting to lose the ability to verbally communicate, I totally agree! We booked our family vacation on 1/2014, arrived at San Juan 8/13/2014 Carlos had the Shuttle at the airport waiting on all 12 people arriving on 4 different airlines. When we arrived Caracol Che he had a complimentary waiting WOW! The staff was courteous and polite. Now for the Estate!! Every inch of this place was exactly as you see it on the website!!! Please believe me!!! The bedrooms, pool with the lagoon, decks (yes that's with an S), and pool side bar area EXQUISITE!!! My family and I have voted Carlos into the family. WE LOVE YOU CARLOS!!!