Right from the start dealing with Sharlotte was a breeze. She returned my call the day I emailed to answer all my questions. Once in LA the home was exactly as showing on the website and more. My entire family was thrilled with the home and everything that it offered. Travelling with two teenage girls can be a challenge at times but they loved their room. The Netflix & wireless access kept them happy during down times. The home was spotless upon arrival and well maintained. Sharlotte messaged us to let us know of traffic issues nearby due to the Presidential visit and to see if we needed anything. The area is close to all that you need, a variety of grocery stores, coffee shop, shopping mall & restaurants. The Fig & Olive restaurant was a beautiful meal, offered valet parking and was just minutes from the home. We will happily rent from Sharlotte again and refer this home to others. The entire process was quick and easy and made for a very enjoyable vacation.