I've rented properties online before, and some are a "hit" and others are a "miss". This one is definitely a winner. My husband and I rented for two weeks with our two young children and a teenager. The property was clean, well-maintained and seemed newly remodeled. The kitchen had really great amenities and having a washer/dryer was key. Margie was fantastic to work with - she is incredibly responsive. For instance we mentioned that the toaster was broken and a new one was at the property just hours later, even though we said we didn't need one. Also, location was very convenient. Went to Cotogna multiple times for dinner (yum) which was just two blocks away. House is another great restaurant nearby. Only slight drawback is that the last two blocks are a pretty steep uphill climb from all directions. But as a bonus we heard from a friend that Telegraph Hill is on bedrock, which explains why none of us felt the Napa earthquake that occurred while we were in SF. We would definitely recommend this property to others.