Overall the resort and the condo are great. The resort itself is great with a pool, sauna, steam room...all great things after a long day of skiing, and of course you can get on the lift right outside the building.
There are a couple of reasons I don't give five stars for the rating:
(a) There is a slight disconnect between the resort services and the hotel. For example to take out the garbage, you need to call room service, or find a maid walking in the hall. they don't come pick it up as it's not a hotel room. We also needed extra sheets, and that was difficult. Fauna did her best to get us help but with a 4 month old we needed a solution ASAP so we asked the hotel for help and that took 4-5 calls to get done.
(b) The glass burners are quite weak. There not really ideal for cooking, just heating something up.
Otherwise, the place is fantastic, the room is comfortable, the resort is great, Fauna is very attentive. If it wasn't for the 2 items above, I'd definitely rate this a 5 star place.