I needed space for 14 people for a large multi-family vacation. Joy was very quick to answer emails and the telephone calls. When we arrived, the property was in great condition, and the instructions Joy provided were exact. We traveled with three larger vehicles, and getting into the garage was somewhat challenging, but we were able to do it. Only two cars fit in the garage, and we parked one on the street. (we were very lucky to find street parking as this is a very busy area) There were several bicycles, beach chairs and boogie boards to use. The walk to the beach was no more than 45 seconds. Great to be able to spend the entire day on the beach, and safe enough to send the older kids back for a bite to eat by themselves. I used the pay-pal option, and received my deposit refund within 5 business days. During our stay, I did call Joy to check on the air conditioner. Being from Phoenix, when it gets warm, we turn the a/c on. The units DO NOT have a/c, however we were visiting during a heat wave. The downstairs unit was comfortable, however the upstairs was a little warm. I am looking forward to coming back soon, we enjoyed our stay! Thank you Joy!