The booking process went very smooth. We booked far in advance and as time went on we would think of some questions about the unit and the island and we always received very prompt replies.
As our trip got closer a hurricane was going to hit the island the exact day we were supposed to arrive. Cathy was proactive and contacted us to explain the situation and she offered to reschedule or even give us a refund. There was never any "we got your money, too bad" attitude, they could not have been any more accommodating. There was nobody booked the 2 days after our scheduled stay so Cathy and the airline allowed us to just slip the start of our 10 day vacation by 2 days and we are very glad we still went.
The location is right on a sandy beach bay with great views from the balcony. It's right next to the bus stop and the bus system was great. In fact, the bus system was one of the key items to our vacation. We literally took every bus and every ferry and saw every bit of the islands. It was not only a great sight seeing tool, but we used it to get everywhere we needed to go during our stay with the exception of the to/from the airport since the bus does not allow luggage. The unit is a block from the post office and the post office sells bus passes. $55 for an entire calendar month or $56 for just 7 days (I gave up trying to figure that one out).
The unit has very good wireless Internet, basic cable TV (Miami channels), DVD player and even had a basket of a dozen DVDs (there is a DVD rental store a block away too).
From the time we arrived Cathy continually reached out to let us know she was there, if we needed anything. It was very reassuring to know that we were not just stuck there and that we had someone we could go to, if we needed something. Her service could not have been better. She even helped us find a ride back to the airport that was far cheaper than a cab ride.
The islands themselves are great. We were there 10 days and every day was jumping on the bus to head to a new adventure. The people in Bermuda are some of the friendliest I have ever come across. Even the bus drivers would help you.
All in all it was a great time. The unit exceeded our expectations and the location was great. We used the kitchen for half our meals because eating out there is very expensive. Across the street 2 burgers, fries, Cokes, =$49, which was fairly typical. No cheap fast food places like in the US.