We were concerned when we had difficulty checking in on 8/3/2014. Other property owners have made more convenient arrangements when arriving outside of normal business hours. We waited a very long time with a car load of people that had been traveling for many hours for someone to meet us with keys to find out that there was no key and I had taken care of all other paperwork in advance so there was no real reason for us to meet with someone in person that day. I would suggest more convenient check in procedures for future guests.
Once we arrived at Bella Luna, we really enjoyed our time there and would definitely return.