NewYorkStay owned by WorldEscape provide vetted accommodation for short and long stay such apartments, vacation rentals, lofts, rooms, corporate housing, hotel apartments, townhouses and lodging in New York City and suburb. We also offer live concierge by web or phone during your stay. NewYorkStay utilizes the Web 2.0 platform to its parent company, WorldEscape.
NewYorkStay.com relies on user-reviews to rate both accommodation, property owners/hosts/managers and guests.
We entered the New York vacation rentals market in 2003 with a unique perspective. The traditional short-stay market in the city was terrible: the demand for places to stay in New York City, arguably the world’s greatest metropolis, will always be huge and, sadly, many property owners and managers used this as an excuse to treat their guests shabbily.
At best, you could expect rudeness and a snappy, big city impatience with any questions you might ask or problems you might raise; at worst, you could be led to an apartment that looked nothing like the one you booked and the manager, knowing you had nowhere else to go, would shrug his shoulders and say “Take it or Leave it”.
We had the good luck to enter the market at a time when booking apartments online, as an alternative to New York’s over-priced hotels, was still a novelty. Our most profound insight was to realize that, in an Internet age, bad service, unfriendly attitudes and dishonest practices were not only wrong … they were also bad business.
As such, we structured our entire business around finding property owners who agreed with us that the best form of marketing is to give guests an incredible experience that they tell their friends about and share online. It seems obvious but even today, more than a decade later, most New York short let property owners still don’t get it.
What This Means in Practice
Today, NewYorkStay has the best reputation, the most repeat guests and the top search engine positions. This means that owners who want to fill their entire calendar with bookings come to us, putting us in a position to choose the best and to insist that they adhere to our standards and to our winning philosophy.
The famous New York attitude is fine but, if owners cannot provide guests with a good experience, from start to finish, they cannot remain listed on NewYorkStay.
We are based in Manhattan and fully focused upon New York City. Every day, we reject properties that would not live up to our reputation. We insist upon visiting each in person and taking our own photos - giving a true sense of an apartment is a key part of our service to guests.
We have been doing this for over a decade and can tell you that there are some filthy hovels in this city that practically look as if they belong in the Martin Scorsese movie “Gangs of New York”. We also pay close attention to the attitude of the owner and can confirm that there are some rotten, sketchy owners out there who we will never let anywhere near our guests.
The most alarming thing, however, is that every single apartment we reject has no problem getting listed on the other vacation rental sites - our secret weapon has always been that we care enough and pay close enough attention to know which apartments are just bad news, for us and our guests.
Perhaps the main reason why big vacation rental sites will take any apartment without even visiting it or vetting the owner, is that they know they won’t have to deal with any problems - as long as they get their cut, nothing else matters.
As an independent New York-based company, with no billionaire Silicon Valley investors to keep happy, we actually take a much smaller booking commission (another reason why the best owners stick with us) and, because we are based right here in Manhattan, we can provide our renowned “Live Concierge” service 24 hours a day, 7 days a week, 365 days a year.
If you have any sort of problem, you can phone or Live Chat with us and we will solve the problem.