Owner Toolkit

 

Get to Know Your Dashboard

When you log into your HomeAway or VRBO account, you automatically land on your owner dashboard. This serves as your homepage, where you start from every time you return to the site. From here, you’ll be able to navigate all of the features of your dashboard And since this is the page you see the most, we’ve designed it to provide a quick snapshot of the key pieces of information needed to help you manage the day-to-day operations of your vacation home rental.

 

Here are some key features of your dashboard homepage:

 

TIP: If you have more than one property, you can see a list of all your properties using the property selector at the top of the page.  

 

Left navigation

The left menu provides quick access to the things you need the most. Here’s a rundown of what you’ll find when you click on each tab.

"Edit Listing" tab

Here you can build out or edit your listing.

Reservation Manager tools

Performance tools

Account tools

Inbox view of recent inquiries and reservation requests

On your homepage, you can see your most recent traveler and guest communications easily the minute you log in, so it’s easy to respond quickly and secure bookings. Just click on the guest's name to see more details about the interaction.

 



 

Guest management section

This feature helps you to stay on top of recent activity once you have a confirmed reservation, so you can always know what’s happening with your upcoming, current, and future guests. With guest management, you can keep track of who has paid, who is getting ready to check in, when you need to request a review, and more.

 

However, we can only add your guest to the guest hospitality lifecycle if we know about the reservation. So we encourage you to book the property through our system using Reservation Manager. You can also enter the reservation details into your calendar manually.


Easy access to your calendar

A quick view of your calendar allows you to see upcoming reservations and check availability right from your dashboard homepage, making it easy to keep your calendar up-to-date. Click on reserved dates to see more details about the booking.

 

Your calendar will be automatically updated if you have online booking. If you don’t, we recommend updating it at least every 30 days. If your calendar is updated for more than 60 days, your listing may be hidden from date-based search results. You can click also on “Calendar is up to date” anytime to let us know that even though you don’t have any new bookings, your calendar is still accurate.


Listing quality score

Check your listing quality score often to make sure you’re providing everything travelers look for when searching for a vacation home. Your most recent score is right on your homepage so it’s easy to check regularly. Click it to get a more detailed view, and see if there are opportunities to improve the quality of your listing and move up in search results. 


Critical alerts

If your listing is about to expire or there is an important action you need to take, we'll show you an alert to let you know. It will be at the top of the page, and red, so you can’t miss it!