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Owner FAQs
Account Management
How can I create a secure password?
What steps can I take to protect my password and account information?
What if I suspect my password was stolen?
What is phishing? And what should I do if I receive a request via email for my HomeAway password?
I forgot my password! What do I do?
Ordering
How do I use a HomeAway promo code to receive a discount?
How can I view my order history?
How do I renew my listing?
Listing
Can I make changes to the basic page set-up?
What are some important listing sections that I should complete?
When will my listing be live?
What is considered a half or full bathroom?
Why do you ask if I have an outside shower?
How can I preview my listing?
Can I change the format of my listing (highlighting, bold text, bullets, etc.)?
How do I edit my listing?
How do I move my listing up in the search results order on HomeAway.com?
What is a Special Offer?
I own multiple units. Can I include a second or third rental unit on my HomeAway listing?
Can I change my listing information to advertise a different rental property?
Photos
How do I upload my digital photos to my listing?
How do I resize my photos?
Why do some photos on my listing look excellent while others just look okay?
Why does it say “PENDING” on my photos?
How do I change my property thumbnail photo?
Linking
Can I include my personal Web site as a link in my listing?
How do I create a link to HomeAway or to my vacation rental listing page?
Calendar
Why do I have to enter renter contact info when making a reservation in the calendar?
How does the Calendar View differ from the List View?
How do I switch between the two views?
What do the bars on the calendar mean?
Can I connect my calendar with my VacationRentals.com listing?
Can I connect my calendar to more than one listing?
Can a listing connect to more than one calendar?
How can I view available dates?
How do I create a reservation/book dates?
Do I need to enter all of the guest information to create a reservation?
How do I edit an existing reservation?
How do I cancel a reservation?
How do I delete a reservation?
Payments
How can I accept credit cards for my vacation rental?
How can I protect myself from fraud?
How can I determine if there are insufficient funds in the renter’s account or if the check is a fake?
How can I protect myself from revenue losses due to insufficient funds or fake checks?
Resources
I'm confused by local, city, state taxes and need help with vacation rental tax compliance. Where can I get help?
What is a webinar?
How does a webinar work?
Who is teaching the webinars?
I’m having trouble getting the webinar to work. What should I do?
What is a podcast?
What topics are covered in the podcast?
How can I listen to the show?
How do I become a guest on a podcast?
I’m interested in advertising on a podcast show. Who do I contact?
I'm interested in attending a vacation rental seminar. Where can I find more information?
Reviews
How can I respond to a guest review?
Technical Issues
I'm on a MAC computer and using the Safari browser that blocks my access when I'm using your site. How can I fix this?
What Internet browsers are compatible with HomeAway?
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