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A:
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The HomeAway team is committed to providing travelers with the safest online marketplace for finding and booking vacation rentals. Therefore, we developed the following processes and services to ensure travelers have a great vacation rental experience:
- HomeAway customer support representatives review each ad for unusual content prior to the property listing going live on the site.
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- Properties on the sites are private homes, and so both owners and renters benefit from the upkeep and detailed descriptions of the properties in the listings. However, HomeAway recommends travelers always ask owners to elaborate on listings prior to paying deposits.
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- Listing Reviews enable travelers who have rented a property on HomeAway.com to rate the accuracy of its corresponding listing using a five-star system. The results and accompanying comments are then displayed on the property page.
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- HomeAway investigates any listings that receive complaints or poor reviews and removes ads that do not comply with practices in the best interest of travelers or go against company policy.
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